For help with download problems, see What to do if you can't download or save files. For help with embedded media on web pages, see Fix common audio and video issues. For help changing the e-mail program that Firefox uses, see Change the program used to open email links.
Table of Contents 1 Download actions 2 Changing download actions 3 Adding download actions 4 Resetting download actions for all content types. Note: Firefox will not be able to properly handle a file download if a misconfigured web server sends it with an incorrect Content type.
For example, Firefox may display the content as plain text instead of opening the file in an application or asking you what to do. You can contact the website in such cases or you can try a Firefox add-on such as Content-Type Fixer to work around the problem. If you decide to use an add-on and you need help with it, you should visit the add-on site or contact the add-on developer directly for support. Multiple entries for the same file format or extension? Some file types can include more than one Internet Media type.
Warning: Do not choose Firefox as a helper application to always open the file type, as this can cause a problem where Firefox repeatedly opens empty tabs or windows after you click on a link. Is Do this automatically for files like this from now on disabled? You can reset your system Internet security settings in Internet Explorer. You may be able to diagnose your download problem by following the steps given in the Troubleshoot and diagnose Firefox problems article.
Based on information from Unable to save or download files mozillaZine KB. Grow and share your expertise with others. Answer questions and improve our knowledge base. Search Support Search. Home Firefox Fix slowness, crashing, Firefox won't save What to do if you can't download or This article describes steps to take if you are unable to download or save files using Firefox.
Known issue: Users experiencing failing downloads after an update to Firefox Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process. Note, this may be contaminated. You will get a message about the files already exist. Choose to over-write for each file. Search Support Search.
Learn More. Chosen solution This sounds like a file in your Firefox profile may be corrupt or invalid. For steps on how to create a second Firefox profile, please refer to this support article: Profile Manager - Create, remove or switch Firefox profiles Note: Do not delete the old profile because if it is corrupt you may be able to recover your bookmarks and some settings.
Wesley Branton. Download the latest Desktop version of Firefox from mozilla. After the download finishes, close all Firefox windows or open the Firefox menu and click the close button. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to say if this helped you! Thank you. Certain Firefox problems can be solved by performing a ''Clean reinstall''.
This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data Firefox profile]] data such as bookmarks and passwords , since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. Doing so could permanently delete your [[Profiles Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords.
Wesley Branton said Certain Firefox problems can be solved by performing a Clean reinstall. Yeah this hasn't solved my problem sorry. FredMcD Top 10 Contributor. Under '''Advanced,''' Select '''Network. If there is no proxy, first use '''No Proxy. Are there any error messages being displayed when you click to start Firefox? Chosen Solution This sounds like a file in your Firefox profile may be corrupt or invalid.
For more information on how to do this, please read the [[Recovering important data from an old profile]] article. Wesley Branton said This sounds like a file in your Firefox profile may be corrupt or invalid.
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